Refund policy

Here is the finalized Return & Refund Policy with jeweleonwear@gmail.com:

Return & Refund Policy — Jeweleon Wear

Last Updated: August 30, 2026

Support Email: jeweleonwear@gmail.com

Website: jeweleonwear.com

At Jeweleon Wear, every piece of apparel is custom printed and made to order specifically for you as soon as you place your order. Because our products are customized, we handle returns, replacements, and refunds according to the policy outlined below.

1. Damaged, Defective, or Incorrect Items (Free Replacement or Full Refund)

We stand by the quality of our apparel. If your order arrives damaged, defective, misprinted, or with the wrong item/size compared to what you ordered, we will gladly issue a free replacement or a full refund.

  • Timeframe: You must contact us within 30 days of delivery.

  • What to Provide:

    1. Your Order Number (e.g., #1003).

    2. A brief description of the issue.

    3. Clear photos showing the defective print, damaged area, or incorrect size tag on a flat surface.

  • Once verified, we will immediately process a reprint or refund to your original payment method. You do not need to ship the defective item back to us.

2. Sizing & Change-of-Mind Policy

Because all items are custom-printed on demand, we do not accept returns or exchanges for buyer's remorse, changes in color preference, or ordering the incorrect size.

  • To ensure the perfect fit, please review the detailed Size Chart located on each product page before placing your order.

  • If you have any questions about sizing or fabric fit before purchasing, feel free to reach out to our support team.

3. Order Modifications & Address Changes

  • Cancellations / Edits: You may request to cancel or edit your order within 2 hours of placement. Once an order enters the printing and production queue, it cannot be canceled or modified.

  • Incorrect Shipping Address: Please double-check your shipping address during checkout. We are not responsible for packages delivered to an incorrectly provided address. If a package is returned to our print facility due to an incomplete or invalid address, the customer is responsible for any reshipment costs.

4. Lost in Transit Packages

If your tracking status stops updating or shows your package as lost in transit, please get in touch with us within 30 days of the estimated delivery date. Once the carrier confirms it as lost, we will issue a free replacement.

5. How to Submit a Claim

To start a replacement or refund claim:

  1. Email jeweleonwear@gmail.com with the subject line:

    Return / Replacement Request - Order #[Your Order Number]

  2. Attach clear photos of the issue along with your order details.

  3. Our support team will review and respond within 24–48 hours.